Yuen has worked, consulted and spoken on the topics
of Quality, Customer Relationship Management, Leadership
and Change Management for many years. He is the Founding
Chairman of the HK Benchmarking Clearinghouse. Sidney was
Director of Customer Service & Quality at American
Express and Head of the Change Management Practice
at Andersen Business Consulting, Greater China.
A sampling of Sidney’s
work includes: Led a number of benchmarking studies for
over 30 companies in Hong Kong; Led a team of highly experienced
examiners to conduct HKMA Quality Award audit for over 30
Applicants; Conducted a Quality Review for a major US Bank;
Trained over 1,000 executives in Hong Kong and Asia on the
topics of Quality, Customer Services, Benchmarking, Process
Management and Coaching etc.
Sidney introduced the Concept
of Malcolm Baldrige Award to Hong Kong
in 1991. He subsequently became the Founding Chairman of
the HK Quality Award’s Board of Examiners.
He was also instrumental in the creation of the HK
Call Centre Award and the HK Best Practice