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Achieving Business Results Through The Application of 6-Sigma

Your Facilitator

Salman Ali Hyder has over 14 years of senior international work experience in Sales, Business Development, Management Consulting, Human Resources, Quality and 6-Sigma with major corporations including Oracle, Citicorp and most recently United Overseas Bank Group (UOB) Singapore.

Salman has trained and certified dozens of senior officers at MNC’s worldwide on quality tools/techniques and behavioral change, and consulted for Business Heads on performance challenges and process improvement projects in America, Europe, Middle East and Asia Pacific.

6 - Sigma

Pioneered by Motorola and championed by GE, 6-Sigma is rapidly becoming the de-facto methodology for efforts at enhancing the quality of products and services. Institutions have adapted this methodology to suit their environments with significant success - in terms of enhanced indicators of satisfaction and loyalty of stakeholders.

This interactive workshop is designed to impart the tools and techniques to apply 6-Sigma methodology in a powerful and practicable way that can impact your company’s bottom-line!

Venue & Fees

Date:

April 22, 2004 (Thursday)

Time:

9:00am-5:00pm

Venue:

Ballroom B, Langham Hotel, TST, Kowloon

Fee Structure:

HK$2,200 (inclusive of lunch & workshop materials)

 

HK$1,760 (members of HBC/Group Discount) (if register before 2 April)

Key Benefits in Attending

  • Discover the winning strategies and key of achieving business excellence through the application of the 6-Sigma methodology

  • Gain practical insights from success cases that have propelled world-class organizations to win through 6-Sigma methodology

  • Re-examine and choose the right tools and techniques to aid your process improvement frameworks for better results

Agenda
  • Evolution of Quality
  • 6-Sigma at the Services Sector
  • The end-to-end Customer View of Process
  • Customer-Supplier Chain
  • People-Service-Profit Triangle
  • Analysis of Processes using Cross Functional Process Mapping (CFPM)
  • Reduction in Cycle-Times for Processes using CFPM
  • Reduction in Defects using Pareto Charts and Fishbone Diagrams
  • Calculations of Sigma Values
  • Benchmarking against Best-In-Class
  • Behavior Change required to implement 6-Sigma
  • The ROI for 6-Sigma projects
  • The power of 6-Sigma combines with CRM