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Facilitating a Benchmarking Program Workshop

Who Should Attend?

HR Directors Heads of Ops Quality Directors Customer Services Directors and those who need to be called upon to improve organization effectiveness

Your Facilitator

Sidney Yuen, Chairman and CEO of the HK Benchmarking Clearinghouse, has worked and consulted over 30 companies in Hong Kong on the topics of quality, customer services, change management, process management, sales & marketing and coaching.

Prior to his current position, Sidney was Director of Customer Service at American Express and Business Development Director at Andersen Business Consulting, Greater China.

Sidney introduced the concept of Malcolm Baldrige Award to HK in 1991. He then became the Founding Chairman of the HK MA Quality Award’s Board of Examiners. He has led a team of highly experienced examiners to conduct HKMA Quality Award audit for over 30 Applicants; conducted a Quality Review for a major US Bank; trained over 1,000 executives in Hong Kong and Asia to help them improve their business performance on the topics of Quality, Customer Services, Benchmarking, Process Management and Coaching etc. He was also instrumental in the creation of the HK Call Centre Award and the HK Best Practice Awards.

Introduction

Pioneered by Xerox and deployed by most of the Fortune 500 companies, Benchmarking is rapidly the de-facto methodology for Quality enhancement. Organizations have adapted benchmarking to change culture, enhance teamwork and achieve breakthrough results.

This interactive workshop is designed to impart the skills in facilitating benchmarking programs that can impact your company's bottom line.

Venue & Fees

Date/Time: June 29 2004 (Tuesday) 9am-5pm
Venue: Ballroom B, Langham Hotel, TST, Kowloon, Hong Kong.
Fee Structure: HK$1,850 (inclusive of lunch & workshop materials)
  HK$1,350 (members of HBC/Group Discount) (if register before May 30)

Key Benefits in Attending

  • Discover the strategies and key of achieving excellence through the use of benchmarking framework

  • Gain practical insights from success cases

  • Practice your skills in facilitating a benchmarking program.

Agenda
  • An introduction to benchmarking
  • Preparation for benchmarking
  • Creating a benchmarking culture
  • Forming your benchmarking team
  • Understanding your processes
  • Identifying what and who to benchmarking with
  • Collecting data
  • Analyzing data and identifying improvement areas
  • Adapting best practice
  • Q&As