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Using negotiation tools to mediate disputes and manage conflicts

Who Should Attend?

Senior executives
Financial services
Human resources
Marketing & sales
Internal audit
Risk management


Your Facilitator

Norris Yang, Chairman of the HK Mediation Council, has been practicing international commercial law for over 20 years and is qualified as a legal practitioner in Hong Kong, England, Canada, Australia and Singapore. He is appointed by Department of Justice of the PRC as an Attesting Officer.

Norris specializes in dispute management and resolution. He has trained hundreds of senior government officials and business executives on Alternative Dispute Resolution techniques.

As a member of various professional panels of mediators and arbitrators (including the “Panel of Distinguished Internationals” of the CPR Institute for Dispute Resolution of New York (www.cpradr.org), Norris brings a vast experience that could help organizations save cost and create a win-win resolution.


HBC is collaborating with ADR Chambers (HK); the largest commercial dispute resolution firm in Canada, to bring you this 1 day workshop on how to deal with Disputes in a more efficient manner. Delegates will learn how to handle conflicts within your organization and disputes with your business partners using the Principled Negotiation techniques developed at Harvard University. It will also cover techniques on how to streamline your internal business processes to reduce conflicts by understanding the reasons for conflicts and disputes

Key Benefits In Attending

Learn how to

  • Handle difficult issues
  • Deal with emotional people
  • Resolve complex problems
  • Negotiate for win-win
  • Resolve disputes
  • Conflict: its cause and effect
  • Discover your negotiation tendencies
  • Interactive listening
  • The 7 elements of principled negotiation
  • Using principled negotiation to reach the best deal
  • Preparing for negotiation
  • The process of mediation: stages and techniques
  • Case studies of internal conflicts and disputes
  • Symptoms of conflicts and disputes
  • Getting to the causes and planning for conflict

Venue & Fees

Date/Time: April 7, 2005 (Thursday) 9am-5pm
Venue: Royal Pacific Hotel, China HK City, TST
Fee Structure: HK$1,800 (early bird –registered and paid before March 14 2005)