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Building Internal Consulting Skills and Managing Change

Who Should Attend?

Senior Executives involved in facilitating change
HR Professionals
Quality Heads
Project Managers


Your Facilitator
Sidney Yuen has extensive experience as an internal and external consultant. He work revolves around the issues of change, quality, diversity and renewal. A writer, speaker and facilitator, Sidney has written a series of articles for newspapers and magazines on topics of management consulting, change, vision and leadership.

Sidney was instrumental in the setting up the HKMA Quality Award and the Hong Kong Benchmarking Clearinghouse (HBC). Prior to his current position as CEO of HBC, Sidney was HR Manager of Swire and BAT, Quality Director of American Express and Director of Change Management Practice at Andersen Business Consulting. He has trained and consulted with hundreds of executives and has received excellent rating and feedback from his clients.


Functional jobs have experienced changes that are driven by customers, competitions and shareholders. Executives are expected to be change agents and internal consultants. This intensive workshop is designed to help those who need to acquire the skills of building relationship, enabling change and executing strategies for their internal clients. Sidney will share best practices of consulting and a proven methodology that achieves organizational effectiveness.

  • Identify consulting and its methodology
  • Handle client issues
  • Analyze and solve consultancy problems
  • Maintain team spirit
  • Drive projects
  • Assess own competencies as a consultant
  • Build client relationship and trust
  • Run facilitating sessions
  • Support Strategic and tactical planning
  • Introduction and overview
    • Overview goals, objectives and agenda
    • Facilitator and participants introductions
    • Overview: consultant model
  • Roles of a consultant
    • External vs. Internal consultant
    • Competencies required
  • Phase 1: Contracting
    • Who are your clients
    • Defining and understanding the needs
    • Selling you and your services
  • Phase 2: Organizational analysis/data collection
    • Steps in collecting data
    • What to look for
    • Tools overview
  • Phase 3: Feedback and decision to act
    • Facilitating sessions
    • Working with an outside consultant
    • Dealing and handling resistance
  • Phase 4: Implementation
    • Setting up infrastructure
    • Project planning and management
  • Phase 5: Termination / extension
    • What next?
    • Ending the project
  • General Discussion
    • Dos and Don’ts
    • Frequently asked issues
    • Conclusion/Close

Venue & Fees

Date/Time: Jul 5, 2005 (Tue) 9 am – 5 pm
Venue: Royal Pacific Hotel, China HK City, TST, Kln., HK
Fee Structure: HK$1,760 (members of HBC/Group Discount)
(if registered before Jun 14, 05)
  HK$2,200 (Normal fee)
* lunch, refreshment and training material included