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Operational Excellence Using Baldrige Quality Award Framework

With emphasis growing on achieving excellence and system alignment, there is an increased awareness that organizations need a structured approach that recognizes the differences between systems, yet also addresses various elements. The Baldrige Framework has been adapted by various awards around the world; including Hong Kong.

Who Should Attend

This one day workshop is for any executive wishing to strengthen his / her knowledge and skills to become a champion of performance excellence.


Better understanding of the Baldrige Criteria, categories and core values
Competency in using the Baldrige assessment
Increased ability to work with team members to reach consensus on organizational capacity


Introduction, purpose and outcome
Overview of Quality Award Criteria and assessment process
Defining excellence – Case Study
Identifying various winners’ best practices and critical success factors
Evaluating your company’s quality position
Developing a quality / communication roadmap
Pitfalls to avoid
Action planning


The Facilitator

Sidney Yuen
Sidney Yuen has extensive experience in the areas of total quality, customer satisfaction and change management. He has consulted with hundreds of companies in HK and Asia.

He was instrumental in the setting up the HKMA Quality Award; he was Founding Chairman of the HKMA Quality Award for the first 5 years. Sidney was Quality Director at American Express and practice leader in change management at Andersen Business Consulting.



Programme Details

Date: September 11, 2007
Time: 9:00am – 5.00pm
Venue: Marco Polo Prince Hotel, TST
Fees: HK$2,400 (Standard)
HK$2,000 (Early Bird: if register before Aug 28, 07)

Lunch, refreshment & training materials included