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Project Management for Business Support Professionals

Project management becomes a key tool for organizations to surf ahead of the waves of change. Successful organizations excel at project management become agile organizations that know how to deal with such changes. This workshop is designed to help service departments to deploy project management framework. Participants will learn critical elements required to manage internal projects so that they deliver the projects in a responsive, timely and accurate manner.

Who Should Attend

Persons responsible for service management in


•Internal Audit

•Customer services

•Supply chain



•Human resources

•Process improvement



  • Overview of the project management framework
  • Project opportunity
  • Enabling change
  • Project planning
  • Managing client relationship
  • Setting up a project
  • Developing a team
  • Monitoring your project
  • Wrapping up
The Facilitator:

Sidney Yuen – CEO

Sidney is an experienced consultant across a variety of industries including government, banking, utitiles, manufacturing and management consultancy. This track record has been gained over many years through conducting business across Asia. Sidney has acquired highly developed project management skills that have been gained from working with companies such as Cathay Pacific Airways, BAT, American Express, Andersen Business Consulting. While at Andersen, Sidney had led numerous projects that led to client success.

HBC is a professional service firm established since 1994 and has trained over 10,000 executives in project management and other process improvement training. Sidney is also chairman of the International Outsourcing Professionals (HK) and HK Call Centre Association and was the founding secretary of the Management Consultancies Association.

Venue & Fees


27 March, 2008, 9.00 am - 5.00 pm

Venue: Prince Marco Polo Hotel, Tsim Sha Tsui

HK$2,600 / Early Bird (if register before 14 Mar, 08)
HK$3,000 / Standard

note: Lunch, refreshment & training materials included

Please refer to our website for cancellation policy and registration terms and conditions. www.hbc.hk