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Certified Outsourcing Professional (COP) Master Class in Hong Kong

Every day, business journal headlines and industry reports alike are making
one thing clear - outsourcing is now essential to business success.

Whether it’s a financial institution like Wachovia that has recently outsourced finance, accounting, and human resources to help it become a “great customer relationship company,” a transportation company like Penske whose ‘virtual subsidiaries’ handle everything from obtaining titles for its trucks to its tax filings, or Procter & Gamble that expects half of its new products to come from the outside by 2010, outsourcing success and business success are inseparable. The goal is not just cost savings but a dynamic and continuous transformation that keeps a company healthy and competitive.

In turn, this tremendous growth in outsourcing has caused businesses world-wide to recognize that they also have an exploding demand for outsourcing professionals who can effectively lead these initiatives from beginning to end.

As the global-standard setting organization and leading advocate for the outsourcing profession, the International Association of Outsourcing Professionals (IAOP) works with buyers, sellers, and advisors worldwide to develop these professionals. The Certified Outsourcing Professional (COP) Master Class course sets the stage for COP Candidates who aspire to consult at all levels of the organization and to lead their organization's outsourcing programs.

The COP Master Class employs class-room lecture and team discussion focused on industry recognized standards proven to ensure deployment of successful outsourcing programs. Experts (current and relevant executive speakers from various industries and professional disciplines) join the class and share their insights honed from years of first-hand experience conceiving and leading outsourcing projects.

Geared for all three primary stakeholder groups – clients, providers and advisors – the COP Master Class integrates project management best practices with the Outsourcing Professional Body of Knowledge (OPBOK) and the 49 Outsourcing Professional Standards developed by the Outsourcing Standards Board. This 4-day course includes 14 modules as well as a Capstone Case Study.

Students use electronic Outsourcing Project Plan Templates to plan, document and track the Capstone Case Study as well as to work on their own outsourcing project throughout the course. Course instructors provide one-on-one and group coaching and feedback ensuring candidates grasp the tools and techniques needed for successful outsourcing deployments.

Successful candidates also earn 75 points (50% of the total required) toward their COP Certification.



• Day 1 focuses on the decision to use outsourcing within a company’s strategy. Hear from a C-level executive on how to think about outsourcing both onshore and offshore.
• Day 2 works into the setup of the project and the many decision variables that help a team decide if the relationships and outcomes are right for each partner.
• Day 3 focuses on making and closing the deal and setting it up for success.
• Day 4 lays out best-in-class practices in governance which is a pivotal attribute in great relationships.

Fully mastering outsourcing essentials positions professionals to leverage the power of bringing about meaningful outsourcing programs tied to their organization’s strategy in a world competing for attention and resources, and changing at the speed of technology.

Course begins at 8:30 am on the first day and ends at 2:00 pm day four.

DAY 1:

Outsourcing as a Management Practice
A working definition of outsourcing. Business drivers and anticipated benefits. The offshore advantage.

The Executive Mindset
How C-level execs view outsourcing. Setting policy and practices. Designing and deploying a management system that supports outsourcing. Role of the outsourcing professional.

Managing Outsourcing as a Business Process
A 5-stage approach to outsourcing. Stage gates, decision makers, and process timelines. Overcoming internal resistance to change. Mapping the organization and its opportunities.

Making the Strategic Decisions
Outsourcing for competitive advantage. Developing the optimal decision matrix. Scoping and prioritizing opportunities. A comprehensive framework for risk analysis. Identifying regulatory impacts.

DAY 2:

Creating and Leading Project Teams
Picking the right team for each stage of the outsourcing process. Assembling and leading the team.

Opportunity Assessment
Critical business measures of success. Baselining current performance and costs. Assessing maturity of the provider marketplace. Scorecarding desired outcomes. Assessing organizational readiness.

Bringing Customers and Providers Together
Identifying and pre-qualifying potential providers. Developing a request for proposals (RFP). Collaborative approaches to solution development.

Selecting Outsourcing Service Providers
The competencies, capabilities, and relationship dynamics approach. Managing the selection process. Building consensus around a scoring system.

DAY 3:

A Financial Model for Value Capture
Capturing the total financial picture. Forecasting future volumes, costs, and benefits. Projecting planning, transition, and oversight costs. Getting to the optimal pricing model and price-point.

The Ins and Outs of Outsourcing Contracts
Structuring the outsourcing contract. Setting the terms of the agreement. Documenting the scope of services, standards of performance, and how they’re measured. Building in change management.

Value-Based Negotiating
Keeping the interests of all parties in focus. Managing an effective negotiating process. How to negotiate the best deal without wrecking the relationship.

Empowering People through Outsourcing
Making the case for change. Developing an end-to-end employee transition program. Assessing and managing community and press reactions.

DAY 4:

Transitioning for Long-Term Success
Developing an effective transition plan. Keeping everyone on track while ramping up. Operationalizing the management structure. Dealing with the unexpected.

Governance: Making Outsourcing Relationships Work
Designing organizational links up, down, and across the business. The role of the project management office. Making interdependent planning a reality. Measuring progress, moving forward. The critical link from governance back to strategy.

All of the course content is based on the Outsourcing Professional Body of Knowledge (OPBOK) and Outsourcing Professional Standards, developed by the International Association of Outsourcing Professionals (IAOP) and the Outsourcing Standards Board.
Faculty varies by class offering and includes:

Arno IJmker, Partner, The Quint Wellington Redwood Group- Madrid, Spain and Sao Paolo, Brazil; Aníbal García-Almuzara, Sourcing Practice Lead, Quint Wellington Redwood Iberia; Maarten Poot MBA, Senior Sourcing Consultant, The Quint Wellington Redwood Group- Brussels, Belgium; Wijnand Kamerling, Senior Consultant, The Quint Wellington Redwood Group- Bangalore, India; Mr. Sidney Yuen, Local IAOP Trainer and IAOP’s Hong Kong Chapter Chair- Hong Kong

Guest Lecturers from some of the world’s most successful customer and advisory firms, such as, American Express, Atos Origin, Bell Canada, Booz Allen Hamilton, Hogan & Hartson, Kirkland & Ellis, neoIT, Simmons & Simmons, and Procter & Gamble present their realworld experiences.

Venue & Fees


15 -18 April, 2008

Venue: JW Marriott, Hong Kong


Brochure and enrolment form

Please refer to our website for cancellation policy and registration terms and conditions. www.hbc.hk