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ITIL® v3 Foundation Certification Program

The IT Infrastructure Library (ITIL) v3 is the current version of the most widely adopted best practice framework for IT management. Achieving the Foundation Certification represents clear demonstration that you can contribute to improving the maturity of an IT organization. In this course, you take the ITIL v3 Foundation Certification Exam on the final day of class. The unique structure and format of this course follows the guidelines of the testing body and provides comprehensive coverage of the ITIL v3 Foundation Certification Exam topics. Participants will learn how to:

  • Prepare for and take the ITIL v3 Foundation Certification Exam
  • Identify opportunities to develop IT processes using ITIL v3
  • Interact with IT teams using ITIL terminology and concepts
  • Explore the components of Service Management processes
  • Recognize the importance of IT and business integration
  • Explain the benefits of Continual Service Improvement to the organization

Who Should Attend

For managers who delivers IT services, process owners and working in an organization that has adopted ITIL. Who has day-to-day responsibilities in one or more of the Service Management disciplines; and who wish to work towards the ITIL diploma

Course Outline:

Participants gain knowledge of the Service Lifecycle and the integration of IT and the business need through ITIL v3 Workshops include:

  • Exploring ITIL principles to reduce hardware failure
  • Leveraging ITIL processes for software deployment
  • Enhancing competitive advantage with ITIL Service Strategies
  • Increasing organizational value with ITIL contributions
  • Generating efficient audits through ITIL maturity
  • Daily exam practice and review sessions
  • Taking the ITIL v3 Foundation Certification exam
  • The ITIL Foundation Certification Exam is offered on the final day of class

Program contents include:

Overview of the drivers for the ITIL v3
Service Management Concepts
Identifying and documenting the services
Optimizing the infrastructure
Service Design
Service Operation
The roles in Service Management
Outlining IT organization functions
The Five Core Processes
The Service Lifecycle
Data information and knowledge
Service Strategy
Service Transition
Continual Service Improvement
Resilience and reliability in Service Management
Defining service roles
The Facilitator:

Roger Cheng

Roger has 16 years experience in a variety of information technology management and technical roles. Over the previous 9 years at CA, he has been taken the role as Senior Consultant, Project Manager, Service Team Leader and Architect, and primarily focused on designing and implementing solutions for Enterprise Infrastructure Management and IT Service Management. With a background in range of skills such as Software Engineering, Systems Integration, Computer Network, Systems Planning/Design, ITIL Consulting and Customer Communication has enabled. Roger to work on many multi vendor/platform systems integration projects.

Venue & Fees


9-11 August, 2010, 9.00 am - 5.00 pm

Venue: Raycom Info Tech Park, Beijing, China

RMB 8,772 OR

note: Training materials and ITIL v3 Exam fee included

Please refer to our website for cancellation policy and registration terms and conditions. www.hbc.hk

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