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Crew Resource Management In Healthcare Workshop

“Create High Reliability Care Systems in Hospitals through Effective Teamwork and Communication”

Our training is built around a key set of teamwork and communication skills that enhance team-based performance in high-risk settings. The core methodology and skill sets have been adopted from the aviation industry’s proven training methodology known as Crew Resource Management (CRM).

This workshop focuses on teaching individuals about the basic processes underlying effective teamwork and communication. This includes role clarification, goal setting, problem solving and interpersonal relations. Sessions include individual and team-based activities designed to correct, evaluate and measure communication behavior and techniques.

Our workshop is delivered through a combination of presentations, demonstration, and practice-based methods to present teamwork knowledge, skills and attitudes. Topics are reinforced with clinically relevant discussions and breakout skill development sessions. It is experiential to create positive interaction and maximum team buy-in. Participants leave the workshop with the competence needed to begin using CRM skills immediately.

Topics Covered Include:

- Human Error and Patient Safety
- Characteristics of Effective Teams
- Situational Awareness
- Debriefing Strategies
- Normalization of Deviance
- Stress and Fatigue Management

- Crew Resource Management
- Integrated Leadership Strategies
- Individual Assertiveness
- High Reliability
- Threat Management and Red Flags
- Effective and Efficient Teamwork
- Communication Techniques
- Briefings and Checklists
- SBAR: Standardized Communication
- Critical Language

Each participant will receive a complete Crew Resource Management in Healthcare training package including:

- CRM training workbook
- Human Factors Puzzle & Communication Exercise
- iPad application on rounding

- Three Quick Reference Hang Tags
- Certificate of Completion
- Workshop Exercise, Resource Pad and Pen
Who Should Attend:
Hospital Executives, Patient Safety Champions, Quality Directors, Managers, Leaders and Champions, Doctors and Nurses, Clinical Educators, Performance Improvement Team Leaders, Risk Managers, Simulation Leaders, Department Heads & Unit Leaders
Our Trainer:

Dr. Bill Schuler is a Director of Safer Healthcare’s training and educational services since 2004, a Master Crew Resource Management Trainer. Dr. Schuler is a retired orthopedic surgeon who specializes in Crew Resource Management education and program development. As a pilot, Dr. Schuler is uniquely qualified to address the overlap and intersection of aviation and health care safety levels and threat and error management. Dr. Schuler possesses the first hand experience needed to address hospital staff and physician issues regarding patient safety and the delivery of care in high risk settings.

Dr. Schuler has conducted grand rounds, integrated and interdisciplinary nurse and physician training workshops as well as executive leadership sessions at over 250 leading healthcare institutions. During his tenure as an active orthopedic surgeon, Dr. Schuler served in various leadership roles including President of the Medical Staff as and Chairman for Continuous Quality Improvement.

Venue & Fees


April 15, 2013, 9am - 5pm

Venue: World trade Centre Club, Causeway Bay

HK$4,000 / Early Bird (if register before April 5, 2013)
HK$4,200 / Standard

note: Lunch, refreshment & training materials included