The organization will
receive the following:
- Half day Kick Off Meeting for management;
it will provide the team with fundamental understanding
of the Quality Award Criteria and how they can be used
to improve organizational performance.
- Research; Review company's available
information such as operation and quality reports, annual
operation and strategic plans, interview a cross section
of managers and staff.
- High-level Assessment report showing
each of the category's score, observation, strengths and
issues. The findings will be shared and discussed at the
half-day wrap up session.
The assessment uses
the Baldrige Criteria as the framework. We gather information
and analyze areas in leadership, strategic planning,
human resources development, customer and market knowledge,
information system, process management and business results.
The data gathering and analysis take place during the first
week. The second week consists of discussions, development
of the priorities and identification of strengths and areas